Information We Collect
When you contact us for a roof leak repair, we collect the details you share with us. This includes your name, phone number, email address, property address, and a description of the leak or damage you're seeing.
We also collect basic technical information automatically when you browse our website, such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to respond to your request, schedule a visit, provide an estimate, and complete your roof leak repair. We may also call or email you to confirm appointments or share updates about your project.
With your permission, we may send you occasional tips, maintenance reminders, or service updates. You can opt out at any time. We also use website data to improve our site and make it easier for customers to find us.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources. This helps us make better decisions about our content and services.
We may also use scheduling or customer relationship management tools to manage appointments and communicate with you. These providers only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with service providers who help us run our business, such as scheduling software, email providers, or payment processors, and only to the extent needed to serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we limit what we share to what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, maintain your customer history, and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is completely secure, but we work hard to protect your data and continuously review our practices.
User Rights
You have the right to request access to, correction of, or deletion of your personal information. You can also ask us to stop sending marketing messages at any time.
California residents may have additional rights under the CCPA. To exercise any of these rights, contact us using the details below. We will respond promptly and in accordance with applicable law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, please reach out to us. We're happy to help.
You can call us at 1234567890, email us at [email address], or send mail to our office in Campbell, California. We'll get back to you as soon as we can.